Superior Propane

Reporting directly to the Manager Collections and Payment Processing, the National Accounts Analyst will manage a portfolio of national &/or complex customer accounts, ensuring they remain within established credit limits and provide payment on a regular and timely basis. The Billing & Collections Analyst will be responsible for billing the customer base accurately and on time and as well contacting customers within their portfolio to request and collect the payment of outstanding account balances to achieve pre-determined collection targets.

What we will offer you:

• Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
• Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
• Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
• Competitive Compensation: We offer a highly competitive salary package, ensuring that you hard work and dedication are recognized and rewarded accordingly.
• Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.
• Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
• Safety Focused: We care about you and have committed to a zero-harm workplace.

What you'll do:

• Billing the customer base accurately and on time as per contract agreement or pre-defined commitment.
• Utilize e-billing platforms and customized customer processes to invoice efficiently and accurately.
• Receive and verify national customer accounts and invoices for accuracy prior to submitting to customer for payment. 
• Prepare detailed invoices following special customer arrangements to ensure individual customer invoicing requirements are satisfied accurately and in a timely manner.
• Effectively manage an assigned portfolio of national customer accounts ensuring they remain within established credit limits and provide payment on a regular and timely basis.
• Contact customers to request payment of overdue accounts and manage financial exposure.
• Resolve customer billing inquires related to A/R questions and disputes by analyzing detailed supporting invoices, delivery slips, etc. When necessary, liaison with regional sales team, Key Account Managers and Territory Account Managers, Field staff and/or the National Operations Center to resolve customer and invoicing issues.
• In collaboration with the Field staff, Sales team and utilizing the Major Holds system, investigate and reconcile all invoicing discrepancies. 
• Follow up on promises to pay and final demands.
• Work closely with Field staff to prevent and manage Bad Debt exposure.
• When necessary process:  Bad Debt Write-Offs, Minor Write-Offs, Requests of Refunds and Bankruptcy Proof of Claim.  
• Maintain relationships with national account customers by applying a strong customer service focus and promoting the use and enhancement of customer retention processes.
• Refer any sales leads and program offerings to the appropriate sales group. 

What you bring:

• Professional certification an asset.
• Accounting Designation is considered an asset.
• One (1) to three (3) years previous accounts receivable experience required.
• Intermediate to strong understanding of accounting practices and finance.
• Previous experience with Oilfield customers, an asset.
• Works collaborative as a positive contribution team member as well as independently.
• Strong customer service skills with an ability to influence favorable results.
• Strong, clear and persuasive communication skills, both oral and written.
• Strong organizational skills with the ability to multitask.
• Attention to detail required ensuring accuracy on all related information.
• Computer literate, specifically Microsoft Office’s Outlook and Excel is required.
• Previous experience working with ADDS will be an asset.
• Previous experience working in e-billing platforms such as Open Invoice & Cortex and asset
• Fluency in French/English, both written and verbal, is an asset.

Superior Propane is Canada’s leading and reliable propane provider.  Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.

"Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at aoda_hr@superiorpropane.com to let us know how we can enhance your experience."